Operations Lead (Communications)

Talent Frame are delighted to partner with their client on a fantastic Operations Lead (Communications) role. The successful candidate will oversee operational excellence within the Communications & Corporate Affairs team, driving process improvements, supporting strategic planning, and fostering innovation to enhance overall performance and efficiency.

Key Responsibilities

• Analyse, streamline, and optimise processes to increase efficiency and reduce unnecessary complexity.
• Implement and embed operational best practices and standards across the team.
• Lead initiatives that promote agility, innovation, and continuous improvement through technology adoption and skills development.
• Support strategic planning by providing insights, scenario analyses, and resource modelling to inform decision-making.
• Oversee resource allocation, ensuring effective deployment of personnel and budgets against business objectives.
• Develop and manage performance metrics and dashboards to monitor progress and identify areas for enhancement.
• Provide practical recommendations on operational models, structures, and ways of working to senior leadership.
• Collaborate with Finance, Technology, and HR to align operations with organisational policies.
• Foster knowledge sharing, skills development, and a culture of high performance and continuous growth within the team.

Person Specification

• Proven experience in operational management, business planning, or process improvement within complex or matrixed organisations, preferably in professional services.
• Strong analytical skills with the ability to generate actionable insights from data.
• Experience supporting strategic planning, resource management, and familiarity with tools such as AI and relevant methodologies.
• Demonstrated success in managing change initiatives that deliver measurable performance improvements.
• Excellent stakeholder engagement and influencing skills, with confidence in communicating with senior leaders.
• Strong organisational and project management abilities, capable of handling multiple priorities.
• Proactive, detail-oriented, and solutions-focused with the ability to adapt and lead through change.
• Collaborative mindset with excellent relationship-building skills.
• Comfortable using data analysis tools, reporting systems, and project management software.
• Resilient, adaptable, and committed to supporting continuous growth and high standards.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
Talent Frame are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.