Operations Communications Manager

Talent Frame are partnering with our client on a fantastic Operations Communications Manager role. This position plays a pivotal part in establishing effective internal communication frameworks, enhancing onboarding experiences, and supporting change management initiatives within a busy professional services environment.

Key Responsibilities

• Design and implement a clear, sustainable communications framework for operational updates, leadership messages, and key announcements that streamline information flow across the organisation.
• Develop, deliver, and coordinate engaging internal communications, ensuring consistency in tone, style, and branding while monitoring engagement and feedback.
• Create comprehensive onboarding plans and structured training programmes for new joiners, including buddy systems, onboarding materials, and ongoing support to facilitate smooth integration.
• Plan and manage internal events such as town halls, including agenda setting, content creation, and follow-up actions, ensuring messaging aligns across various channels.
• Coordinate digital engagement initiatives, maintaining an active presence, moderating content, and tracking participation to foster a collaborative community.
• Support BAU change management processes by crafting clear, user-focused messages about system updates or new procedures, coupled with training materials and briefings to encourage adoption.
• Maintain an organised communications calendar, ensure routine documentation for onboarding and change support, and continuously seek opportunities to streamline information sharing and process efficiencies based on stakeholder feedback.

Person Specification

• Proven experience in internal communications, operational planning, or business management within complex, professional services or similar environments.
• Track record of designing and managing structured communication processes, onboarding programmes, and recurring engagement forums.
• Skilled in multi-channel internal communication delivery, including email, intranet, collaboration platforms, and virtual events.
• Familiarity with change management principles and supporting tools such as Salesforce.
• Exceptional written and verbal communication skills, capable of simplifying complex information for diverse audiences.
• Highly organised, disciplined in managing multiple projects, and adept at meeting deadlines.
• Proactive, solution-oriented, and able to take ownership of tasks, with a collaborative approach and confidence in engaging with senior and cross-functional stakeholders.
• Attention to detail with a strategic mindset, capable of developing repeatable frameworks and continuous improvements.

Commitment to Diversity
Talent Frame are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.