Client Relationship Manager

Talent Frame are pleased to be working with a global Law Firm to hire a Client Relationship Manager. In this role you will lead global client account management, fostering strong relationships, identifying growth opportunities, and ensuring exceptional service delivery for an esteemed law firm.

Key Responsibilities

• Manage and develop key client accounts within a global legal environment, ensuring alignment with strategic objectives.
• Lead on client relationship initiatives, including relationship mapping, account planning, and opportunity identification.
• Collaborate with internal teams across regions to execute client plans, optimise revenue, and deliver seamless service.
• Maintain regular contact with clients to understand their business needs, challenges, and goals.
• Support the onboarding of new relationships and manage existing stakeholder engagements across legal, claims, procurement, and executive contacts.
• Analyse client data to identify risks, opportunities, and areas for growth; implement strategies to maximise client satisfaction and profitability.
• Assist in the development and implementation of cross-selling initiatives and thought leadership activities.
• Monitor billing and financial metrics, manage pipeline opportunities, and support negotiations on fees and terms.
• Contribute to the continuous improvement of client management processes, tools, and documentation.
• Promote best practices in relationship management across the organisation through coaching and knowledge sharing.

Person Specification

• Proven experience in client relationship management within the professional services or legal industry.
• Strong understanding of the insurance or legal markets is essential.
• Exceptional interpersonal and relationship-building skills, with the ability to engage C-suite and senior stakeholders.
• Excellent organisational skills, capable of managing multiple accounts and priorities simultaneously.
• Proactive with a strategic mindset and a focus on delivering value to clients.
• Demonstrated ability to collaborate effectively across diverse teams and geographies.
• Ability to analyse complex data, identify opportunities, and execute plans accordingly.
• Comfortable working independently and taking responsibility for projects and client engagement.

What’s on Offer
£80k + benefits

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
Talent Frame are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.