Client Programme Manager

Talent Frame are please to be working with a leading law firm on an exciting Client Programme Manager role. This position plays a pivotal role in enhancing client relationships and driving strategic initiatives across key account management, client feedback and client experience programmes, supporting the firm’s growth and reputation.

Key Responsibilities

• Lead the implementation and management of the firm’s Key Account Programmes, developing tailored client strategies and embedding best practices across teams.
• Collaborate with external consultancies and internal stakeholders to develop frameworks for account analysis, planning, and growth opportunities.
• Organise and facilitate regular client team meetings to foster knowledge sharing and identify cross-selling and relationship development opportunities.
• Monitor key performance indicators for Key Account Management and oversee CRM system enhancements to improve client insights and reporting.
• Manage the firm’s Client Listening programme, increasing feedback collection quality and embedding a client-centric culture.
• Coordinate onboarding and ongoing management of client insight vendors, implementing new technologies and reporting formats to inform continuous improvements.
• Develop and execute strategic plans to enhance client experience, including onboarding processes and lifecycle management, aligning with business development and sector strategies.

Person Specification

• Demonstrates excellent relationship management and influencing skills, with the ability to engage senior stakeholders confidently.
• Proven experience in project management, implementing client programmes, and effecting change within professional services or similar environments.
• Strong communication and facilitation skills, capable of training and mentoring colleagues.
• Ability to prioritise effectively and work under pressure in a fast-paced, evolving setting.
• Resilient with a proactive approach to problem-solving and continuous improvement.
• Collaborative mindset, comfortable working with cross-functional teams including lawyers, business development, and client teams.

What’s on Offer

Salary: Competitive salary package suitable for the role and experience level.

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

Talent Frame are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reallocation, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.