Client Manager - 12m FTC - Law Firm

Talent Frame are delighted to partner with our client on a fantastic Client Manager role. The successful candidate will oversee client relationships within a legal resourcing environment, managing sales, placements, and stakeholder engagement to deliver exceptional service and growth.

Key Responsibilities

• Lead and develop the client accounts, driving sales and revenue growth aligned with business targets.
• Manage the end-to-end sales process, including engaging clients, negotiating terms, and securing commitments.
• Match consultants to client roles effectively, ensuring excellent quality and fit.
• Cross-sell other capabilities and services to maximise client relationships and opportunities.
• Build and maintain proactive communication with clients, consultants, and internal stakeholders to ensure satisfaction and resolve challenges.
• Oversee placement relationships, addressing issues related to pricing, invoicing, and conflicts with professionalism.
• Support business development initiatives, expanding client relationships through strategic collaboration and outreach.
• Manage, mentor, and monitor the performance of Client Advisors aligned with the desk, fostering a high-performing team.
• Collaborate across teams to meet client needs, achieving sales and placement targets efficiently.
• Assist the head of the team with developing new opportunities, expanding the service offering, and contributing to strategic planning.

Person Specification

• Proven experience in client management within legal or alternative legal services sectors.
• Experience working in law firms or partnership-based environments is advantageous.
• Demonstrates proactive, organised, and focused approach to managing multiple priorities.
• Strong commercial acumen with the ability to identify and develop new business opportunities.
• Confident communicator with the ability to build rapport with senior stakeholders and clients.
• Skilled in negotiation, relationship development, and problem-solving.
• Team-oriented, collaborative, with a commitment to delivering high-quality service.
• Natural ability to plan ahead, exercise sound judgement, and escalate issues appropriately.

Commitment to Diversity

Talent Frame are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.