Account Manager

Talent Frame are delighted to partner with our client on a fantastic Account Manager role. This position offers an exciting opportunity to manage and grow a diverse portfolio of enterprise clients within the video software and corporate events industry, ensuring high levels of satisfaction and partnership expansion.

The salary for the role is c.£60-65k basic, plus £30k on target commission (uncapped, with accelerators).

This role is hybrid working, with a need to regularly be on-site in London for client meetings and events.

Key Responsibilities

• Manage a substantial portfolio of large corporate clients, ensuring retention and identifying growth opportunities.
• Achieve and exceed revenue targets related to renewal, upselling, and cross-selling across assigned accounts.
• Develop in-depth understanding of client needs, usage patterns, and potential for expansion within their organisations.
• Build and maintain trust-based relationships through regular communication, business reviews, and strategic planning sessions.
• Identify risks early, act proactively to mitigate issues, and resolve client concerns efficiently.
• Foster adoption by ensuring clients maximise value from the platform, encouraging wider use of features and modules.
• Negotiate renewals and commercial terms confidently, managing pipeline accuracy and forecasting diligently.
• Collaborate with internal teams including Product, Marketing, and Support to relay client insights, industry trends, and enhancement suggestions.
• Represent the company at client events, industry gatherings, and on-site visits, primarily in London.

Person Specification

• Proven experience in account management, client success, or customer-facing sales within B2B SaaS, events, or managed services sectors (experience with event software is a plus).
• Demonstrated ability to grow revenue within existing accounts through proactive engagement and strategic planning.
• Skilled at managing a large portfolio with prioritisation and organisation.
• Confident engaging with senior stakeholders in large organisations, with the credibility to open future opportunities.
• Commercially astute with excellent attention to detail and follow-through.
• Comfortable with regular travel to London for client meetings and events.
• Curious about client businesses, strategic in approach, and results-oriented.

Nice to Have Skills

• Experience in video, media, or investor communications services.
• Exposure to enterprise procurement processes, security reviews, and complex negotiations.

Seize this opportunity to be part of a growing organisation by showcasing your expertise in client success and account growth. Apply now to take the next step in your career.

Commitment to Diversity
Talent Frame are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.